Xenamavel Children’s Toy Store: Privacy Policy

Effective Date: November 27, 2024

At Xenamavel Children’s Toy Store, we respect and prioritize your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website (xenamavel.com), shop in-store, or engage with us through other channels. By using our services, you consent to the practices described in this policy.

For questions or concerns, please contact us at:

  • Hotline: (304) 737-1314
  • Email: info@xenamavel.com
  • Address: 526 Linden Ave, Steubenville, Ohio

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information You Provide

  • Account Registration: Name, email address, phone number, and password.
  • Purchases: Billing and shipping addresses, payment information, and order details.
  • Contact Forms and Support Requests: Email messages, phone calls, or other submitted information when you contact us.

b. Automatically Collected Information

When you visit our website, we collect certain data through cookies and similar technologies:

  • IP address and geolocation.
  • Browser type, operating system, and device information.
  • Pages visited, time spent on our site, and other analytics data.

c. Information from Third Parties

We may receive additional data from partners such as payment processors or social media platforms when you interact with us through their services.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and overall shopping experience.
  • Send promotional communications (with your consent) about new products, sales, and updates.
  • Prevent fraudulent transactions and ensure compliance with legal requirements.

3. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share your data in the following scenarios:

  • Service Providers: With trusted partners who assist with payment processing, order fulfillment, marketing, and IT support.
  • Legal Obligations: When required to comply with applicable laws, regulations, or legal proceedings.
  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

  • Essential Cookies: Necessary for the website to function, such as shopping cart and checkout features.
  • Performance Cookies: Help us understand website usage and improve functionality.
  • Marketing Cookies: Allow us to deliver targeted advertisements and promotions.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities on our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer required, your data will be securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: Request access to your data or corrections to inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal exceptions.
  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@xenamavel.com. We will respond promptly in accordance with applicable laws.

7. Security of Your Information

We implement robust measures to safeguard your data, including encryption, secure servers, and regular security audits. While we strive to protect your information, no method of data transmission or storage is 100% secure.

8. Children’s Privacy

Xenamavel is committed to protecting children’s privacy. Our website is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.

10. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website at xenamavel.com/privacy-policy.

Thank you for trusting Xenamavel Children’s Toy Store. Your privacy is important to us, and we are committed to providing a secure and transparent shopping experience.

Explore our collections and shop with confidence at xenamavel.com.