Xenamavel Children’s Toy Store: Sales Policy

Effective Date: November 27, 2024

Welcome to Xenamavel Children’s Toy Store, your trusted source for safe, high-quality, and innovative toys for children of all ages. This sales policy outlines the terms and conditions of purchases made in-store and online at xenamavel.com. Please read it carefully before completing your transaction. By making a purchase, you agree to the terms of this policy.

For further assistance, please contact us:

  • Hotline: (304) 737-1314
  • Email: info@xenamavel.com
  • Address: 526 Linden Ave, Steubenville, Ohio

1. Pricing and Promotions

  • All prices listed on our website and in-store are in USD and include applicable taxes unless stated otherwise.
  • We strive to ensure pricing accuracy; however, in the rare event of an error, we reserve the right to correct or cancel an order.
  • Promotions and discounts cannot be combined unless explicitly mentioned. Each promotion has a specific validity period, which is clearly outlined on our website or marketing materials.
  • Shipping fees, if applicable, are calculated during checkout and displayed before payment is made.

2. Payment Methods

Xenamavel offers secure payment options for your convenience:

  • Online: We accept major credit and debit cards, PayPal, and digital wallet services.
  • In-Store: Payments can be made using cash, credit/debit cards, or digital wallets.
  • Payment information provided online is encrypted and processed securely. For details, refer to our Privacy Policy.

3. Order Processing and Shipping

  • Processing Times: Orders placed online are processed within 1–3 business days. During peak seasons, processing times may extend by an additional 1–2 days.
  • Shipping: We partner with reliable carriers to deliver nationwide. Shipping timelines depend on your location and the selected shipping option at checkout. Estimated delivery times are displayed during checkout.
  • Tracking Orders: A tracking number is emailed to you once your order is shipped. You can use this to monitor the progress of your delivery.
  • Shipping Delays: While we aim for timely deliveries, external factors such as weather or carrier delays may impact delivery times.

4. Returns and Exchanges

  • Eligibility: We accept returns or exchanges within 30 days of purchase. To qualify, items must be in their original packaging, unused, and include a receipt or proof of purchase.
  • Process: Initiate a return or exchange by contacting our customer support team via info@xenamavel.com.
  • Refunds: Refunds are processed to the original payment method within 5–7 business days upon approval.
  • Non-Returnable Items: Customized toys, sale items, and opened packages are non-returnable unless defective.

5. Cancellation Policy

  • Online Orders: You may cancel an order within 24 hours of placement without incurring fees. After this window, cancellations are subject to shipping charges if applicable.
  • In-Store Purchases: Cancellations of in-store orders are only allowed before checkout.

6. Product Availability

  • While we make every effort to maintain accurate inventory levels, items may occasionally go out of stock. If an item in your order is unavailable, we will notify you promptly and offer alternatives or a full refund.
  • Pre-order items are subject to varying shipping timelines, which are communicated at the time of purchase.

7. Warranty and Safety Assurance

  • All toys sold at Xenamavel adhere to U.S. safety regulations and international standards.
  • Certain items come with manufacturer warranties, which are detailed on the product page or packaging.

8. Customer Support and Feedback

  • Your satisfaction is our priority. For questions, concerns, or feedback, contact us via our Contact Us page or call (304) 737-1314 during business hours.
  • We are committed to resolving issues promptly to ensure your shopping experience is exceptional.

9. Disclaimers and Limitations of Liability

  • Xenamavel is not responsible for delays or damages caused by shipping carriers, improper use of products, or events beyond our control.
  • Our liability for any claim related to a purchase is limited to the value of the item purchased.

10. Updates to This Policy

This policy may be updated periodically to reflect changes in our services or legal requirements. The most recent version will always be available on our website at xenamavel.com/policies.

Thank you for choosing Xenamavel Children’s Toy Store. We are thrilled to be part of your child’s journey of learning and imagination! Explore our magical collection today at xenamavel.com.